Have a question about our service? Need some answers? We’re here to help!
Creating A Repair Order
Click below for guides to:
REGULAR Orders
MONTBLANC Orders
MACY’S Orders
Shipping & Insurance Questions
There are many variables when it comes to shipping.
Click HERE to view our shipping guide.
Approving (or Declining) Repair Quotes
Click HERE to view step by step instructions on viewing your quote and approve or decline it.
Getting An Order Status Update
Click HERE to view step by step instructions on how to view your quote and approve or decline it.
How Much Will a Repair Cost?
Click HERE to view our general pricing list. Accurate quotes cannot be provided prior to our evaluation.
How Long Do Repair Orders Take?
Repair process times vary heavy depending on item type. Click HERE to view our Standard Repair Timelines.
Contact Us
Need to speak to us?
A My Jewelry Repair customer service representative will be happy to help you through out Contact page.
Have other general questions not covered here?
It may already be covered in our Frequently Asked Questions page!