Standard Jewelry & Watch Repair Timelines

Timelines for jewelry & watch repair

Navigating through the repair process of your treasured jewelry and watches can seem daunting, but we’re here to make it seamless and transparent. Whether it’s a simple battery replacement or a complex jewelry restoration, our guide offers you a detailed timeline, so you know exactly what to expect.

How Quickly Does My Jewelry Repair Receive My Order?

Once you’ve printed your shipping label, rest assured that My Jewelry Repair will receive your order promptly. Typically, orders sent via USPS or UPS are safely in our hands within 2-3 business days, barring any unforeseen weather or courier delays. If there’s an unexpected hold-up, our dedicated Client Support team is always on standby to assist and track your shipment.

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Receiving Your Jewelry and Watch Repair Estimates

Upon arrival, your jewelry is entrusted to our Master Jewelers, who meticulously assess and provide an estimate, usually within just 1 business day. Special part requirements might extend this to 72 hours, but we’re committed to finding the perfect match for your piece. For watch repairs, our diagnostic testing is quick and thorough. We aim to furnish you with an estimate within 48-72 hours after receiving the price for necessary parts from the manufacturer.

How Long Does Jewelry and Watch Repair Take?

Jewelry Repair

Once you approve the estimate, we waste no time. Jewelry repairs generally take 3-5 business days, inclusive of our rigorous Quality Assurance checks and high-definition photography of your repaired items.

Watch Repair

For watch maintenance services, including battery replacements, our master technicians aim for a 3-business-day turnaround. This also includes additional services like proper sealing and water resistance, complemented by a complimentary clean and polish. In cases where specific parts are needed, particularly for watches, the timeline can extend to 4-5 weeks for part sourcing, followed by a week to complete the repair (we source genuine parts from manufacturers and authorized dealers). This can vary for luxury, vintage brands, or depending on the watch’s condition.

When Will I Receive My Precious Items Back?

Upon completion, we ship your items back swiftly, providing immediate tracking information. Shipments typically take 2-5 business days, with signature requirement for added security. We recommend using a work address for shipping if regular business hours deliveries are challenging for you.

They did a beautiful job on the exterior cleaning and polish

Sent my automatic watch to these folks for repair as it was no longer keeping accurate time, they assessed the watch for needed repairs and sent me the estimate which I approved. About three weeks later I received a email stating that my watch had shipped, they provide a tracking

Gordon M.

“Searched All Over Russia/Ukraine for the Parts Needed”

This particular work order took over a year to fully complete, with the watch being sent back three times for all the work to be done properly. I do understand that this was harder project given that it’s a vintage Russian movement, but I can’t tell you enough how much

I feel like I have found a treasure

THANK YOU for restoring my Montana Silversmiths Earrings back to their original condition! You did an awesome job, and, they are as beautiful now as when I purchased them over 25 years ago! I called Montana Silversmiths and spoke with Sheila Green in Customer Service, and gave her your contact

Jennifer Greene

Your Trust, Our Commitment

At My Jewelry Repair, we understand the sentimental value and importance of your jewelry and watches. Our commitment to fast, reliable, and transparent service ensures your cherished items are in expert hands. Thank you for choosing us for your jewelry and watch repair needs!

We are proud members of the

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Our team includes gemologists certified by

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