Standard Jewelry & Watch Repair Timelines

A Jewelry & Watch Repair Timelines Guide

Navigating through the repair process of your treasured jewelry and watches need not be overwhelming. At our premier service, we excel in providing a seamless and transparent repair experience, guiding you through the process with elegance and clarity.

For your convenience, we have provided a detailed glimpse into the timelines for your repair needs, from simple battery replacements to the intricate restoration of your treasured jewels.

Timeline Service Notes

Each repair’s timeline is tailored to the specific service required, ensuring a personalized approach to your needs.
Our guide reflects standard timelines; however, exceptional cases involving vintage or rare items may demand additional attention and time.
The choice of shipping service impacts transit time; our partnerships with USPS, FedEx, and UPS offer various secure and efficient options.
Your prompt approval and payment for provided quotes via our online portal are pivotal in advancing the repair process seamlessly.
In cases where parts are sourced from overseas, please consider global circumstances, such as pandemics, affecting transit times

How Quickly Does My Jewelry Repair Receive My Order?

Once you’ve printed your shipping label, rest assured that My Jewelry Repair will receive your order promptly. Typically, orders sent via USPS or UPS are safely in our hands within 5 days, barring any unforeseen weather or courier delays.

If there’s an unexpected delay, our dedicated Client Support team is always on standby to assist and track your shipment.

How Long Does it Take to Receive a Quote?

Once your items have been received, our Craftsmen and Technicians will typically provide a quote within 2 business days.

This is after taking HD Photography of every item upon opening its packaging, and then carefully inspecting every jewelry piece and running diagnostic tests on every timepiece.

How Long Does Jewelry and Watch Repair Take?

Jewelry

After your quote is reviewed and approved by you, we start the process of repairing your jewelry immediately. The entire process usually takes 2 weeks, and we often finish ahead of schedule. This will include the repair process itself, followed by a thorough inspection by our Quality Assurance Team to verify that your ring is in flawless condition, and HD photography of everything repaired from your order.

For select special cases requiring unique parts like Rare Gemstones or Unique Clasps, a slight extension of a few business days might be necessary as we engage our trusted vendors.

Watches

Maintenance Servicing & Upkeep – Battery Replacements, Capacitor Recharges, etc.

Battery replacements, and other basic watch maintenance services such as a capacitor recharge, typically take 3 business days after quote approval. This includes additional services like proper sealing to uphold water resistance, gasket replacements, pressure tests, diagnostic inspection, HD Photography, and a complimentary clean and polish.

Movement Cleaning & Servicing – Internal Part Replacements, Overhauls, Lubrication, etc.

After approving your quote, parts are immediately ordered for you repair (we source genuine parts from manufacturers and authorized dealers). Parts can be on order for varying lengths, dependent on the source (i.e. vintage watches usually take longer). As soon as your parts are received, you can expect your watch to be completed within a week. This includes all basic maintenance & upkeep services mentioned above.

Once my repair is completed, when will I receive it back?

Your package will be shipped out from our facility and tracking information will be emailed to you immediately. After your order is shipped, it is back to our customers typically within 5 days, dependent on your selected shipping and permitting any weather issues or delays with the courier.

To ensure your package is secure, we ship all orders with signature requirement. If your schedule does not permit you to sign for the package during normal business hours, we recommend using your work address as the return shipping address in order to avoid any delays with the courier.

Should you desire further clarity or have any inquiries, our devoted team awaits your call at (909) 204-5266, Monday to Friday, from 7am to 3pm PST. Entrust your cherished pieces to our care, where luxury meets expertise in every repair endeavor.

Contact Us

Need to speak to us?

A My Jewelry Repair customer service representative will be happy to help you through out Contact page.

Have other general questions not covered here?

It may already be covered in our Frequently Asked Questions page!

    
 
 
       Posted on Google  
    Charles Kendig 
 
 
 
 Trustindex verifies that the original source of the review is Google. I sent my Mont Blanc Pen to My Jewelry Repair to be serviced and went through a relatively easy process of getting the packing information, taking photos of the pen, and sending it to them at their offices in California.  They quickly gave me the details and cost to do the work and we moved forward as promised.  The pen was repaired and photos of the repair were made before being returned to me.  When I received the pen back, the pen was damaged.  I called and they asked that I take a photo of the pen so they could see the damage.  There was no debate about fault.  The CEO took charge and made things happen--quickly and honorably.  I felt like a valued client whose business was appreciated.  Within a day or so, they sent me a photo of the repair and told me the pen was in the mail and when it would be delivered--no debate,  no blame,  just good service that I feel was above and beyond reasonable and I wanted to share this story with those that might do business with My Jewelry.  My thanks to Mr. Juan Guevara and his team for the opportunity to take advantage of your goodwill and your skills to fix my valued Mont Blanc pen.
  
 
      Posted on Google  
    R9 Media 
 
 
 
 Trustindex verifies that the original source of the review is Google. Excellent work and fine craftsmanship.
  
 
      Posted on Google  
    Nanette Wargo 
 
 
 
 Trustindex verifies that the original source of the review is Google. How wonderful to have my orange minte blanc dour pen back and writing beautifully. This amazing ball point pen was handled quickly by My Jewelry Repair. Great and efficient service is their standard.
  
 
      Posted on Google  
    Jim 
 
 
 
 Trustindex verifies that the original source of the review is Google. At first I was skeptical about this company since their only option for repairing stuff is by mail call me old school but I like knowing where my stuff is going if I'm going to send it by mail I spoke to multiple customer service people throughout the process and they were all very assuring and helpful so I figured I'd give it a go once I started the order process it wasn't so bad the one thing I wasn't too happy about was the time it took to repair my watch but they reassured me it was because they were waiting for some part from the manufacturer or something so can't really hold that against them. Overall I'm very satisfied with the work and thankful for the people picking up the phone every time I had a question they walked me through the whole process and now I can finally enjoy having my watch back
  
 
      Posted on Google  
    C Noyfb 
 
 
 
 Trustindex verifies that the original source of the review is Google. Excellent work repairing my watch band and cleaning my watch.  The turn around time was quite a few weeks, but excellent work and comunication.

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