Authorized Clean Origin Jewelry Repair

Authorized Clean Origin Jewelry Repairs

Clean Origin has partnered with My Jewelry Repair to provide the highest quality of service and care when your Clean Origin items require care and repair.

The Clean Origin Repair Order Process

Please follow the steps below to have your Clean Origin items repaired.

Step 1 – Place a Request for Your Item’s Repair

Create a repair request order through our simple online process. Our easy to follow online form will guide you through providing the information needed. Shipping and contact information will be provided.

If you are sending it for work under a warranty, just make sure to provide proof of purchase and/or any applicable warranty documentation when you process your order.

Step 2 – Send Your Item to Us For Repair

Print your order slip and shipping label. We provide step-by-step instructions on how to pack your repair(s) for safe travel. Feel free to take a look at our shipping instructions here.

Tracking is included to ensure your shipment arrives safely.

Step 3 – Authorize Payment and Repair Service

After receiving your item, we perform a detailed diagnosis for the required service needed for restoration. You will be notified by email with a link to review and approve the cost to provide the required service. If you decline the cost estimate, your item will be returned to you in the same condition it was received (shipping will be the same method as the version used to send in to us).

If your item is under warranty, no payment is required, and we will get to work on the repair immediately.

Step 4 – We’ll complete your jewelry or watch repair work

Our experienced technicians do their best to repair and restore your items as quickly as possible, while also maintaining our premier standard of repair service.

Our facilities are fully equipped with state-of-the art laser machines, induction welders, environment-friendly polishers, a gem lab and more to complete your precision repair with care.

Step 5 – Receive Your Item at Your Door

Once the repair is completed and service, we will ship your newly restored item to your desired location!

NOTES ABOUT THE PROCESS:

-Free Standard Shipping is available, with Expedited and Insured options available for purchase
-Quotes cannot be approved via email, they must be paid for or declined through our online portal or by phone.
-In order to provide an accurate quote and avoid misleading pricing, we recommend items to be evaluated by certified technicians first.