Authorized Montblanc Repair Services Provided by My Jewelry Repair
Montblanc has partnered with My Jewelry Repair to provide the highest quality of service and care when your Montblanc item needs to be repaired.
Writing Instrument Repair
| Service | Starting Price |
|---|---|
| Resin | $80 |
| Doue/Metal | $120 |
| Limited Edition | $100 + Parts |
| Vintage | $200 |
Insured Shipping Required
You’ll be able to request a complimentary service kit for certain items (Writing Instruments and Watches) and pay for a shipping label to send the product for repair.
Important Notes About the Repair Process
- My Jewelry Repair is an authorized repair service only, we are not a reseller of Montblanc parts.
- When sending in your writing instrument for repair/service, please send in the WHOLE instrument for careful diagnosis of the required service for your instrument, please do not just send in one piece.
- Please note that any parts that are replaced will become the property of Montblanc and will not be returned.
- We advise against sending your writing instrument in its original box or any container that you would like to keep.
- The shipping container is usually discarded upon arrival.
- If you send your piece in with the original Montblanc presentation box we will attempt to return it to you.
- Shipping and Insurance must be purchased by customer per Montblanc’s specified policies.
- Quotes cannot be approved via email, they must be paid for or declined through our online portal or by phone.
- In order to provide an accurate quote and avoid misleading pricing, we recommend Montblanc items to be evaluated by our certified technicians first.
*Please note that these are the policies of Montblanc and ones we must follow to remain authorized.*
A Seamless Mail-In Process for Montblanc Repair
My Jewelry Repair specializes in restoration of any Montblanc items including Writing Instruments, Watches, Leather Goods and Accessories. Although the repair process timing differs depending on the item and repairs needed, the repair process generally takes 2-4 weeks (if we do not need to order parts) to complete and send back once payment has been authorized.
Please follow the steps below to ensure your Montblanc item is handled with the utmost care:
The Step-by-Step Process
Place a Request
Send Your Item In
Receive a Quote
We Restore Your Item
Receive Your Restored Item
- Request a Repair
- Create a repair request order through our simple online process. You’ll be able to request a complimentary service kit for certain items (Writing Instruments and Watches) and pay for a shipping label to send the product for repair.
- Prepare Your Item for Repair
- Please ensure the complete instrument is being packaged. Kindly enclose a copy of the corresponding warranty booklet or card and a receipt of purchase with the date clearly shown, if warranty coverage is still applicable. Do not send in the original warranty booklet or card and original packaging. If you have requested a service kit, please follow the instructions in the service kit. Use the shipping label generated from your repair request order. Feel free to take a look at our shipping instructions here.
- Ship Your Item For Repair
- If you have requested a service kit, please follow the instructions on the service kit. If not, please use your own packaging and ensure your product is well protected. Use the shipping label generated from your repair request order to send the item in for repair.
- Receive a Diagnosis & Repair Cost Quote
- After receiving your Montblanc item, we will do a careful diagnosis to evaluate the required service needed to restore your item. You will be notified by email with a link to review and approve the cost to provide the required service. If your item is under warranty, no payment is required.
- Authorize Payment & Repair Service –
- The approved service will be completed once the Repair Cost Quote has been approved and a form of payment has been secured through the webform provided by email. In case you refuse the cost estimate, your Montblanc item will be returned to you in the same condition it was received. You will need to pay for the shipping of the item back whether repaired or not repaired.
- Process Payment of a Repair Service
- You will be notified once the repair service is completed and passes through final quality control measures before proceeding with processing of the payment for the repair service. If your item is under warranty, no payment is required.
- Delivery of Montblanc Item
- Once the payment is processed for the completed repair service, your Montblanc creation will be shipped to you using the shipping label which you have paid for.
“My pen looks brand new, and I could not be happier.”
-Michael C. (Lafayette, CA)
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More information on
We Restore Memories
Our online, mail-in jewelry and watch repair service makes it easy to fix and restore your items all from the comfort of your home.
For more information about who we are and how we restore memories, feel free to visit any of the following pages!
Hand-selected jewelers certified by
We are proud members of the
Our watchmakers have many certifications, including:
