Premier Jewelry Repair & Maintenance Services
The Repair Process
When you send your items to us for repair or maintenance, our experts first take images and plot the unique characteristics of your piece. We provide you with a detailed quote for your review and approval. When the repair has been completed, you receive a before-and-after view, plus a 6-month guarantee on workmanship. Our repair professionals will keep each piece looking stunning.
Please follow the steps below to ensure your Kay item is handled with the utmost care:
Step 1- Request a Repair
After creating an order through our simple, online process, you then mail us your Kay item(s).
Step 2- We Receive and Evaluate Your Item
Once your item(s) is in our care, we begin by evaluating it to assess the necessary services to make your item(s) like new again.
Step 3- We Provide A Quote For You To Authorize
After our evaluation is complete, we will then update you on our recommended services for your item(s). Following that, you will be able to select the services you wish to have done through our site.
Step 4- Master Craftsmen Restore Your Items
The approved service will be in the hands of Master Jewelers and Certified Watchmakers once the quote has been approved and a form of payment has been secured through the webform provided. In case you decline the quote, your item will be returned to you in the same condition it was received.
Step 5- We Return It To You
Once your item(s) is repaired and restored, we will then ship your Kay item(s) back to you.
More information on the experts handling your repairs on
We Restore Memories
Our online, mail-in jewelry and watch repair service makes it easy to fix and restore your items all from the comfort of your home.
For more information about who we are and how we restore memories, feel free to visit any of the following pages!
Hand-selected jewelers certified by
We are proud members of the
Our watchmakers have many certifications, including: