Gemstones add a level of brilliance and luxury to any piece of jewelry, yet have the highest potential to damage. Any gem, any damage, we’ll restore its luxury and make your jewelry sparkle as bright as the day you got it.
The Trusted Online Mail-In Process for Gemstone Repair Services
With locations on the east and west coast, we have the expertise to provide premier gemstone jewelry repair services, with specialists equipped and skilled to handle your jewelry with such precision.
How Our Process Works
1 – Place a Request
2 – Send Your Item In
3 – Receive a Quote
4 – We Restore Your Item
5 – Receive Your Restored Item
Professional Services For Your Gemstone Pieces
Any type of jewelry, any type of setting, any type of gemstone: We’ve got you covered.
Whether it’s a standard diamond or a rare ruby, we have a team of specialists in place to properly source every type of gem needed. We understand your gemstones are unique and require specific attention. Our Professional Stone Sourcing team makes sure that all of your gems, even the ones that sometimes go unnoticed, are replaced by stones of the right caliber for your piece.
If you require a different kind of repair or service for your gemstone, feel free to Contact Us.
State-of-the-Art Setting Lab
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Our Custom Setting Lab has been meticulously designed for our Master Craftsmen. It provides an ideal environment to concentrate on perfecting each gemstone setting. This level of dedication and detail is what our premier manufacturing partners expect from us.
Our pristine labs boast state-of-the-art jeweler benches, the finest tools, and high-tech microscopes, all geared toward creating your perfect piece.
We offer free standard shipping* and many additional options of insurance plans to keep your precious package safe. *Partnered Stores/Manufacturers may have their own requirements for shipping and/or insurance specifications.
Restore Your Jewelry From the Comfort of Your Home
When that special pieces needs quality care and repair, we are here to provide it. Our Master Jewelers can promptly diagnose and restore your piece conveniently all in one place. The best part is that you never have to leave the comfort of your own home!
In-House Master Jewelers
Your treasured jewelry piece deserves the precision and care of a Master Jeweler—one who understands the complexities of jewelry repair but also appreciates the history and craftsmanship that each piece holds.
Experience our renowned jewelry repair services, skillfully performed by our in-house Master Jewelers to seamlessly restore your precious pieces, leaving no trace of intervention.
Frequently Asked Gemstone Repair Questions
How Much Does Gemstone Replacement Cost?
Gemstone replacement is the most variable cost of the jewelry repair process. It is important to note that some gemstone services require more labor, skill, and resources than others.
The cost of our gemstone services reflects the service of sourcing, as well as any possible damage to the setting or the item in general. An example would be the difference between a rebuilt prong compared to a whole new setting.
Usually the majority of the cost will depend on the stone, depending on the type, size, and cut of the gem required for your ring or necklace. However there is still the setting of the stone (prong, invisible setting, etc.), and if the gem is rare enough the custom cutting of the stone to be applied to your piece.
To see a full cost breakdown, please visit our Pricing List.
What are some examples of a Gemstone Replacement?
An example of a gemstone replacement that needed more work than an average restoration:
The reason gemstone replacement services become complex is because of the unique nature of jewelry. The championship ring pictured required:
Sapphire sourcing
Rebuilding the bezel
Stone Cutting
3D Printing
Engraving
Stone Setting
And more
For a full breakdown of what we did for this ring please visit: Before & After #44
What is the Gemstone Replacement Process?
Gemstone replacement involves cleaning the piece in question beforehand — that way we can thoroughly assess any damage that might not have met the eye initially.
We make sure to find a gemstone replacement (if applicable) that fits the piece and matches the other stones that are already in the place, which helps us ensure that our repair work helps make your piece of jewelry look as good as new.
Once we have the new gemstone that will replace the old one, we’ll set that gemstone in place, making sure that it sits in exactly the same fashion as the old gemstone did.
We also make sure to repair damaged prongs, beads, or any additional part of the piece in order to make certain that your gemstone replacement is ultimately secure and held in place.
If we end up repairing a piece that features multiple or several gemstones featured in the same piece of jewelry, then it becomes an essential part of our repair process to make sure our gemstone replacement matches those pre-existing gemstones in every way possible.
We take special considerations when selecting our gemstone replacements that will be used in our repair process. My Jewelry Repair has extensive experience when it comes to evaluating and selecting gemstones, not to mention amazing relationships within the jewelry industry that have taken decades to cultivate — we put all of our knowledge and expertise to work for our customers, one repair at a time.
After resetting the gemstone and/or repairing the settings, this might impact other areas of the piece of jewelry in question, so we make sure to refinish each piece of jewelry we perform gemstone replacement services for before we return it to our customers.
How Does Gemstone Repair Online Work?
Print your shipping label and order slip. Choose your insurance, pack your repair(s). My Jewelry Repair provides step-by-step instructions for safe packaging and travel. All you have to do from there is schedule USPS courier pickup if you don’t want to leave your home, or drop-off (with your nearest USPS location). Tracking included for safe arrival and transparency.
Our experienced team evaluates every piece individually, delivering personalized care to every item we receive for repair. No hidden fees. If additional jewelry repair is needed, we let our customers know up front.
For more information, visit our How it Works page.
How Long Does Stone Replacement Take?
Once we receive your ring, we can usually send you your estimate within 24 hours, but never more than 72 hours. Once approved, we finish work on the ring and have it reviewed by Quality Assurance within 3-5 business days.
The total time depends on your location and the shipping option you choose. We provide free standard shipping utilizing USPS Priority Mail, which is 2-3 days, but we offer faster options as well
When you find your self asking where to go for diamond replacements, you’ll be glad to know we can provide services from anywhere in the country! We have locations on both coasts and offer free standard shipping – even from Alaska and Hawaii.
All of Our Services Are Available at All Times From New York City to San Diego, Seattle to Miami, our services are not limited by location, and can serve you anywhere in the U.S. with Free Standard Shipping. Meaning you can get the highest quality in ring repair without restriction Print your shipping label and order slip. Choose your insurance, pack your repair(s). My Jewelry Repair provides step-by-step instructions for safe packaging and travel. All you have to do from there is schedule USPS courier pickup if you don’t want to leave your home, or drop-off (with your nearest USPS location). Tracking included for safe arrival and transparency.
They did a beautiful job on the exterior cleaning and polish
Sent my automatic watch to these folks for repair as it was no longer keeping accurate time, they assessed the watch for needed repairs and sent me the estimate which I approved. About three weeks later I received a email stating that my watch had shipped, they provide a tracking
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Sent my automatic watch to these folks for repair as it was no longer keeping accurate time, they assessed the watch for needed repairs and sent me the estimate which I approved.
About three weeks later I received a email stating that my watch had shipped, they provide a tracking number that I might keep a track of it, upon receiving the watch I inspected it and have to say that they did a beautiful job on the exterior cleaning and polish plus they replaced the clasp, I can only assume that the work done to the movement is of equal quality and detail this will be born out over time as I see how the accuracy is.
They also provided the pressure test ticket in the return package.
I would recommend this company if you have need of jewelry repair.
“Searched All Over Russia/Ukraine for the Parts Needed”
This particular work order took over a year to fully complete, with the watch being sent back three times for all the work to be done properly. I do understand that this was harder project given that it’s a vintage Russian movement, but I can’t tell you enough how much
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This particular work order took over a year to fully complete, with the watch being sent back three times for all the work to be done properly. I do understand that this was harder project given that it’s a vintage Russian movement, but I can’t tell you enough how much it meant that you searched all over Russia/Ukraine for the parts needed to complete the work. The watch is running absolutely amazing and can’t believe how good it is running. It’s truly a centerpiece to my vintage watch collection and I absolutely love it. Thanks again for all the hard work and time you put into it and that’s what prompted this message. I do believe in acknowledging hard work and this is truly wonderful. Thank you again and keep up the good work.
THANK YOU for restoring my Montana Silversmiths Earrings back to their original condition! You did an awesome job, and, they are as beautiful now as when I purchased them over 25 years ago! I called Montana Silversmiths and spoke with Sheila Green in Customer Service, and gave her your contact
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THANK YOU for restoring my Montana Silversmiths Earrings back to their original condition! You did an awesome job, and, they are as beautiful now as when I purchased them over 25 years ago! I called Montana Silversmiths and spoke with Sheila Green in Customer Service, and gave her your contact information so that they can now direct their customers directly to you when they need something reconditioned. I feel like I have found a treasure in knowing that you can repair and restore everything from inexpensive pieces to very valuable pieces. You can bet that I will be sending more business your way!
