MY JEWELRY REPAIR®

Citizen Watch Repair

Citizen Watch Servicing

When your Citizen needs quality care and repair, we are here to provide it.

Multiple Options of Insured Shipping

We offer free standard shipping* and many additional options of insurance plans to keep your precious package extra safe.
*Partnered Stores/Manufacturers may have their own requirements for shipping and/or insurance specifications.

An Easy, Online Mail-In Process for Citizen Watch Repair

Since its founding in Japan in 1918, Citizen Watch Company has become a leader in watch innovation, introducing milestones like the Parashock (1956), the automatic Citizen Jet (1960s), the solar-powered Crystron Solar Cell (1976), and Eco-Drive technology (1990s). With its acquisition of Bulova in 2008, Citizen broadened its international presence. The brand continues to merge cutting-edge technology with eco-conscious design practices.

With locations on the east and west coast, My Jewelry Repair is the first online, mail-in Citizen watch repair service on a national scale. From minor upkeep to complete overhauls, we’ve got you covered.

How It Works

Place a Request
Send Your Item In
Receive a Quote
We Restore Your Item
Receive Your Restored Item

Modern or Vintage, We Can Fix Your Citizen Timepiece

Do you have an iconic Citizen watch, like an Eco-Drive Promaster or Professional Diver? We have the expertise to provide certified vintage Citizen watches, with specialists equipped and skilled to handle watches made with such precision.

For more information about restoring classic models, please visit Vintage Watch Restoration Services.

Example of our Citizen Watch Repair Services

Before & After #69 Citizen Timepiece Receiving Premier Watch Repair & Restoration Services
Citizen Eco Drive Repair (Before & After #69)

Why Choose My Jewelry Repair for Citizen Watch Repair?

Your local shop might already be using us for Citizen watch repair. My Jewelry Repair performs over 500,000 repairs annually, and our numbers grow every year. Restoring memories is our motto and we have built our business around making that happen.

Access to Genuine Citizen Parts

We have a Professional Parts Sourcing Team in place with the sole purpose of finding accurate and Genuine parts. Because of our long history within the industry, we have been given access to Victorinox parts straight from the manufacturer.

No Stranger to Switzerland

My Jewelry Repair sends its certified watch technicians overseas for training in Switzerland for WOSTEP (Watchmakers of Switzerland Training and Educational Program) certification. Outside of just the Swiss certifications, we constantly recruit and further train our watchmakers so they remain ready for anything.

Our team of Experienced Watchmakers have many Certifications, including:

  • WOSTEP
  • CW21
  • SAWTA
  • SWATCH Group
Image of AWCI logo
Image of SAWTA logo

Among others, and more still to come! (Learn More)

Your Citizen Will Be Restored In Elite Environments

Our state-of-the-art service center showcases features that only the best in the watch repair business have access to:

  • NASA Level Clean Rooms
  • Latest Equipment in the Watch Repair Industry
  • Optimal Protection & Security
  • Extensive Natural Light
  • And more!

Each of these elements is essential in order to process the service up to the manufacturer’s specifications of care.

“Searched All Over Russia/Ukraine for the Parts Needed”

This particular work order took over a year to fully complete, with the watch being sent back three times for all the work to be done properly. I do understand that this was harder project given that it’s a vintage Russian movement, but I can’t tell you enough how much

They did a beautiful job on the exterior cleaning and polish

Sent my automatic watch to these folks for repair as it was no longer keeping accurate time, they assessed the watch for needed repairs and sent me the estimate which I approved. About three weeks later I received a email stating that my watch had shipped, they provide a tracking

Gordon M.

I feel like I have found a treasure

THANK YOU for restoring my Montana Silversmiths Earrings back to their original condition! You did an awesome job, and, they are as beautiful now as when I purchased them over 25 years ago! I called Montana Silversmiths and spoke with Sheila Green in Customer Service, and gave her your contact

Jennifer Greene